Refund policy

At Pangasa Baby we want every garment to find its place. If something doesn't fit, this is what you can do.

1. Time limit

You have 14 calendar days from receiving your order to tell us that you wish to return it, without having to give any reason.

Once you have told us, you have a further 14 calendar days to send the items back to us.

2. How to make a return

  1. Email us at pangasa@pangasa.com with your order number and the buyer's full name.
  2. We will reply with the instructions and, if your order was delivered to mainland Spain or the Balearic Islands, a collection number.
  3. Pack the garments in their original condition.
  4. Hand the parcel to the carrier or give them the collection number. You do not need to print a label.

3. Condition of the items

For a return to be accepted, the items must be in the same condition in which they were received: showing no signs of use and with the original label attached.

If the returned item does not arrive in that condition, we reserve the right not to accept the return or to reduce the refund in proportion to the loss of value.

4. Return costs

Return costs are borne by the customer:

  • Mainland Spain and the Balearic Islands: we arrange collection from your home. The cost is €8, which is deducted directly from the refund.
  • Canary Islands, Ceuta, Melilla and all other destinations (European Union and international): you can choose between two options:
    • You send the parcel to our address yourself, at your own expense. We refund the order amount minus €25 for the outbound shipping. We recommend a tracked service, as the goods travel at your risk until we receive them.
    • We collect it from your home. We refund the price of the items; the shipping costs paid at purchase are not refunded, as they cover the outbound shipping and the collection.

Returns address: Moda Infantil María López, S.L. — Pangasa Baby, Ctra. de Caniles, s/n, km 5,3, 18800 Baza (Granada), Spain

5. Refund

Once the items have been received and checked, we will refund the amount set out in section 4 using the same payment method you used for the purchase. For mainland Spain and the Balearic Islands, the standard shipping costs you paid are included, minus the €8 collection fee.

The refund is made without undue delay and in any case within 14 calendar days of the date you informed us of your decision. We may withhold it until we have received the returned items.

6. Size exchanges

We do not offer direct size exchanges. If you would like a different size:

  1. Return the item you have.
  2. Place a new order for the size you want.

7. Excluded products

Returns are not accepted for personalised products — embroidered items, special orders and any item made to your specifications — unless they have a flaw or a manufacturing defect.

8. Defective products

The above refers to change-of-mind returns. If the product arrives defective or does not match what you ordered, it is not an ordinary return: it is covered by the 3-year legal guarantee and will not cost you anything.

Email us at pangasa@pangasa.com with your order number and photographs of the defect, and we will sort it out. You can find the details in our Terms and conditions of sale.

9. Customer service

  • Email: pangasa@pangasa.com
  • Phone: (+34) 958 70 19 75, Monday to Friday, 9:00 to 14:00
  • WhatsApp: (+34) 661 23 33 91

Last updated: 7 October 2026.